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This document explains all the rules that apply to using our gaming platform. Check the minimum age requirement of 18 years and make sure you are eligible according to the laws in your area before you start the registration process.
GDPR and local laws protect your information. There are rules in place to keep data private so that it isn't shared with people who shouldn't have it.
There are tools for self-exclusion and ways to cool off. You can set your own limits, and player support is available 24/7 to help you stay safe while having fun.
By moving forward, you agree that you understand and agree to these rules for participation. Any changes to these rules will be sent out through the direct communication channels you chose when you signed up.
A number of approved payment methods, such as Visa, Mastercard, Skrill, Neteller, bank transfer, and some regional options, can be used for all kinds of money transactions. There may be different rules for the minimum and maximum amounts for each payment channel. Each deposit must be at least €10, and each operation can only be worth up to €5,000, unless the chosen provider says otherwise. Requests for payouts have daily, weekly, and monthly limits. For example, a single withdrawal can't be less than €20, and total cashouts can't be more than €10,000 per month. VIP status may allow for raised boundaries; details can be found in the loyalty program section. Processing times differ based on the selected system. E-wallets usually require under 24 hours for completion following approval, while credit cards and bank transfers may take between one and five banking days, excluding public holidays and weekends. All withdrawal applications are reviewed in accordance with mandatory verification procedures. Incomplete profiles or pending documentation may lead to delays or temporary holds on outgoing funds. No charges are imposed by the operator on deposit operations. Withdrawal charges may occur depending on the number of requests within a defined period or if additional currency conversion is required by the user’s financial intermediary. Clients are told to check with their providers to see if extra fees apply. If possible, payouts will go back to the same method that was used to make the deposits. If this isn't possible, like with pre-paid vouchers or technical issues, users will be asked to choose another authorised payment method. It's a good idea to keep records of your transactions for future reference and to let customer service know right away if a transfer hasn't gone through in the usual amount of time.
All incentive credits obtained through special deals or seasonal offers are subject to a specific playthrough threshold. Unless otherwise noted, bonuses can only be withdrawn after 35 times the amount has been wagered. For free spin bonuses, winnings are added to your bonus funds and must be played through the same amount of times. Only bets on slot titles count 100% towards meeting turnover requirements. Bets on table games and live dealer games count 10%, while bets on video poker and some low-risk games count 0%. If you try to place bets that are more than €5 per spin or €0.50 per bet line while using bonus credits, you will lose your winnings. Bets made with bonus credits on Jackpots or in places where they are not allowed are not valid. All credits earned through promotions are only good for 7 days after they are activated. If you don't meet the wagering requirements by the time they expire, any bonus balance you have will be automatically taken away. You use real money before you use bonus credits. Incentives can't overlap with each other. If you claim a new offer while a promotion is still going on, all of your current bonus progress will be lost and any winnings will be lost as well. To avoid risk-free betting, groups of bets that are related to each other, like betting on both red and black or covering most of the roulette table, will not be allowed to count towards turnover goals. Maximum payout from promotion credits is capped at 10x the received bonus amount unless otherwise stated in the relevant promotion description. Any extra money is automatically taken away when the rollover requirements are met. If there is any sign of bonus abuse, such as registering for multiple accounts, doing something illegal, or breaking the rules for a specific offer, the promotional earnings will be taken away right away and the account will be limited.
All members must maintain honesty throughout interactive sessions, both by adhering to defined game rules and by using only approved methods of play. Personal accountability extends to monitoring account activity and safeguarding credentials against unauthorized usage.
Multiple entrants from the same household, device, or IP address require prior disclosure through support channels. If you are caught using coordinated patterns, you could lose your profile, lose your rewards, or be banned for good.
You can't use bots, macros, or any other kind of external automation software. If you try to change software systems in any way, such as by taking advantage of bugs or security holes, you are breaking the law and will be reported to the authorities.
You can't give false identification, make duplicate entries, or pretend to be someone else. We do regular checks to make sure that each participant is who they say they are, including asking for random documents.
Only funds acquired through lawful channels may be deposited. Participants are forbidden from processing transactions for third parties. Suspicious financial activity triggers immediate freezing of assets pending investigation.
You must quickly report any unauthorized account activity, suspected security flaws, or strange gaming outcomes. Use the dedicated contact form or support service right away, and give as much information as possible to help speed up the review. We do regular audits to find problems and keep things open. Engagement in any form of deceit, collusion, or abuse leads to immediate disqualification, forfeiture of balances, and, when applicable, legal measures. Respectful participation upholds fairness and ensures an equitable in-game environment for all registered members.
Any user wishing to file a dispute must contact customer support via the official communication channels outlined on the support page. Give your full registered information, a clear description of the problem, important dates, transaction references, and any other documents that support your case. If you don't send in all the information, it could take longer for us to respond.
All complaints are responded to within 24 hours. As soon as someone acknowledges something, an investigation begins. A final response will be provided within 14 calendar days, detailing the outcome or, if additional time is needed, a clear explanation for the delay and a revised resolution window.
If you disagree with the initial resolution, request an escalation to a supervisor or the designated disputes team. A further internal review will occur, aiming for a conclusive decision within 7 days of escalation.
If internal processes don't work out, users can take their complaint to the authorized Alternative Dispute Resolution (ADR) provider. Support can give you full contact information and step-by-step instructions if you ask for them. As a last resort, users can also send disputes to the gaming authority in the area where they got their licence.
All complaint records are maintained for a minimum of five years, ensuring transparency throughout regulatory audits and user inquiries.
While a dispute is under review, contested funds may be temporarily suspended pending investigation. This status and rationale will be communicated clearly to the user.
If you file a complaint and all of your submissions are real and follow the platform's rules, you will never be discriminated against, have your access limited, or have your account action taken against you. Users are encouraged to write down their formal complaints and keep all correspondence for reference during the resolution process.
We only collect personal information to set up and keep member accounts, do identity checks, help with payment processing, and make sure that gaming standards are followed. Information could include your name, date of birth, physical address, ID documents, transaction history, device information, IP address, and logs of your gaming activity. User records are securely encrypted and stored within data centers located in compliance jurisdictions. Only authorized people can see sensitive files, and they are checked regularly. Industry-standard SSL protocols protect the sharing of private information between users and the platform. Retention periods follow the rules set by the government. All stored information is deleted beyond recovery once legal obligations end or a closure request is confirmed. The only exceptions are for ongoing investigations or keeping financial records as required by local laws. We will never give your personal information to third parties for marketing purposes without your clear, informed consent. Service providers involved in payment facilitation, verification, or software maintenance may process information under strict confidentiality agreements, solely for operational requirements. Users can access or get a copy of their data, fix mistakes, or ask that processing be limited at any time by sending a written request to the support service. Requests to delete, move, or object to certain activities are handled one at a time, in accordance with privacy laws. If a breach is suspected, all account holders who may have been affected will be quickly notified, along with the appropriate authorities. There are full incident response plans in place to quickly restore security, limit risks, and keep an eye on ongoing threats. All of the steps and protections follow the General Data Protection Regulation (GDPR) and any extra rules set by the local data regulator. The privacy framework is subject to regular review and independent assessment to ensure continued robustness and alignment with legal standards.
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