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We know how important your personal information is, so our platform uses 256-bit SSL encryption to keep every transaction private. We follow all GDPR rules and local laws when it comes to handling your data. This means that you can be sure that your information is safe every time you log in or make a deposit. We only let authorized people see information, and we do this by using multi-level verification and secure servers that are watched around the clock. Cookies are only used to make things easier to use, never to track people without their knowledge. The Malta Gaming Authority and other similar groups set rules that all withdrawals and deposits must follow to prevent fraud. To make your protection even stronger, we suggest using strong passwords, turning on two-factor authentication, and checking your account activities often. Any time you have questions about the safety of your account, our support team is ready to help. Our approach is based on continuous improvement: Regular employee training and internal audits make sure that your private information stays safe from new threats. You can trust that your gaming will be safe and fair on our site because we use industry-standard security measures and clear rules.
When users sign up, the platform asks them for information that is necessary to activate their accounts and follow the law. The information that is usually asked for includes:
TLS encryption is used to send each data field, which keeps the information private while it is being sent. Records that have been submitted are kept on secure servers in certified data centres that only certain people can access. The storage infrastructure has multiple layers of security controls, such as:
We don't use the personal information you give us when you sign up to send you unwanted messages. It is only used to verify identity, meet regulatory Know Your Customer (KYC) checks, and stop fraud. The system gives each internal user a unique identification number, which adds another layer of security by separating user records from direct identifiers. When an account is closed or a request for deletion is made, personal records are systematically anonymized or deleted according to local laws and rules for keeping records. Anyone who has an account can view, change, or add to their records at any time through the account dashboard.
All card transactions and other payment information are sent through a secure gateway that uses Transport Layer Security (TLS) v1.3 with at least 256-bit encryption. The web server never keeps raw card numbers or sensitive authentication data. Instead, the card information is tokenized as soon as it is received, and only the secure token is used for future transactions. Role-based permissions limit access to payment data very strictly. All changes or access to financial records are tracked in audit logs. Storage meets the requirements of PCI DSS Level 1: all payment records are stored in an encrypted way in a separate physical space. Hardware security modules (HSMs) keep all of the decryption keys in separate places and make sure that only certain people can get to them. Users are urged to check their account activity on a regular basis. If you find an unauthorized transaction, you should contact support right away so they can start an investigation and limit the damage. You can use multifactor authentication when you sign in, which adds an extra layer of security when you pay.
All payment methods and APIs must use TLS v1.3 encryption to protect data in transit. Tokenisation changes card numbers to tokens. Used right after entering data; tokens are stored, not card information.
The best way to do things in the industry. Yearly audits and constant watching. Modules for Hardware Security keeps decryption keys safe. Only staff with credentials can access it. Access Control Based on Role limits access to data. Permissions based on what needs to be done. During initiation, processing, and storage, only authorized people can read your financial credentials. Independent auditors do regular penetration tests to make sure that the company is always following the most recent payment security standards.
At every point where data is entered, the platform asks for clear consent. Before turning on a new profile or giving out private information, people are asked to read clear explanations of the information they need to provide. If a user doesn't tick a special consent box, no non-essential data is collected. There are separate checkboxes for account-related processing and promotional communications, which lets users choose exactly what they want. You can change your consent settings from the profile dashboard. Users can take back their permission for marketing outreach or handling of non-essential data at any time, and this won't affect their access to gaming services. The process of withdrawing is instant; as soon as you submit it, the system updates your preferences and stops processing anything else related to it. A built-in self-service portal lets users make changes to, delete, or move their personal information. Once users have entered a verified session, a simple form helps them make requests for correction or deletion. After authentication, records are changed or deleted within 21 days, in accordance with data protection laws like the General Data Protection Regulation (GDPR). People who want to export their stored data can do so by creating a downloadable package right from the privacy settings of their account. This file is formatted in a way that works with other services, making it easy to move to other services or keep for your own records. Users get regular reminders to check their consent preferences, especially when policy practices change. The dashboard still has clear records of all past consents and changes, so people can check and confirm their choices at any time.
We only share user information with outside parties when the law says we have to. To make sure they follow banking rules and anti-fraud frameworks, licensed service providers may get personal information, like identity verification data. These companies include payment processors, customer authentication vendors, and analytics partners who have to follow strict confidentiality agreements. Financial laws may require banks and other regulatory bodies to get information about specific transactions, such as account numbers, transaction IDs, and timestamps. All recipients are legally required to only use your records for the purposes you intended and must use recognized security measures like tokenization or end-to-end encryption. We never sell or trade user information for marketing purposes. Whenever possible, information given to software vendors or auditors is made anonymous. We regularly check for third-party risks, and if we find any security problems, we immediately stop access. Before we add a new partner, our compliance team checks to make sure that their privacy standards meet the EU GDPR, the UK DPA 2018, or the laws of the country in question. You can ask our data protection officer for a list of current data recipients at any time.
To start correcting or deleting personal information from our systems, people need to log into their account and go to the "Account Data Management" section. Users can make specific requests about changing or deleting data here, giving exact details like what kind of information is affected and what they want to happen: correction, restriction, or full deletion. We use our secure ticketing channel to check ownership and intent for each application. To make sure that only authorized account holders can continue, users must prove their identity by providing the right credentials. To make things safer, a verification code will be sent to the email or phone number you used to sign up. You must enter this code to move forward with the claim. People get a reference number to keep track of their progress after their verification is successful. Following data protection laws, the standard time for handling requests is no more than 30 days. In complicated cases that need more explanation or paperwork, the review period may be lengthened in accordance with the law. However, updates will always be sent out on time. Records related to financial transactions, following the law, and stopping fraud may not be able to be completely deleted. These limits are made clear at the time of submission. Users will always get a written confirmation of fulfilment that lists the data that was changed, anonymized, or deleted. If you have any questions, you can contact our Data Protection Office directly through the secure messaging feature in the user portal. You can also use this channel to ask about the status of your request and get more information on how to use your data management rights.
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